SERVICES

Data Capture Services.
Documents are dominant way in doing business. It has become necessary to have all documents in electronic form for further processing. The documents may include accounting statements, invoices, health claims, credit card applications, and loan enrollment forms etc. We offer services in procession documents, forms and text.

We deliver high quality and cost effective services for data entry, forms processing, keying from images, data extraction from web, file conversion, etc. We offer highest level of cost savings, quality and security through our team of highly qualified and experienced professionals.

OUR OTHER SERVICES

Extensive Data Capturing Services
24x7 Call Center Services
Domain Experts
HealthCare
Medical Billing
Process Automation
Microsoft Products
Java
Networking Communication
DBA
Web Development
Trouble Shooting and Problem Solving
Answering Service
Banking and Financial
Telecommunication
 
 
HOW WE WORK ?
 
Customer to upload the data into our secured server
Data center downloads data into client workstations
Our professionals work on data extraction/data conversion
Data center regulary updates status to the client
Deliverables are collected from client workstations and uploaded to our secured server
 

Operational approach is based on that followed in the manufacturing industry. With the stress being on getting maximum productivity using cost-friendly methods, the focus on the primary goal of providing quality results is not forgotten. At Suvan Tech, we replace usually followed hierarchies by more process-specific guidelines with each person working as part of a unit and each unit being independent, but contributing to the company as a whole.

Our operating approach is designed to meet the challenges of minute-to-minute transactional intensity, scalability and process improvement.
Effective one-on-one coaching of agents in small teams (5-7). Coach responsible for own & team target.
Shift HR/Admin Manager is responsible for Employee Satisfaction (ESAT), Attendance, Attrition, Counseling etc.
Process Engineering Team conducts continuous improvement projects and shares best practices across programs.
Customer Management focuses on customer interaction and management.
QC Team is responsible for process audits/QA, Quality training and feedback to Coaches/Process Engineering Team.